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How We Handle Your Information

We collect and protect the data needed to run your account, process bKash, Nagad and Rocket transactions, and keep your login secure. Everything here explains what we gather, why we need it, and how you control it.

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c44 How We Handle Your Information
PRIVACY CONTACT

Reach Us About Your Data

If you want to review the information we hold, update contact details, or request account deletion, our support team handles those queries directly. Pick the channel that suits you and we will respond with the steps or documents you need.

Live Chat Open the chat widget in the bottom corner of any page to ask about data access, correction or deletion. Our agents walk you through the verification steps and confirm timelines for each request type.
Email Support Send your data request or privacy question to our support address. Include your registered phone number or account username so we can verify ownership before sharing personal information or making changes.
Account Settings Log in and visit your profile to update contact details, change password, or view linked payment methods. For full data export or account closure, contact support directly through chat or email.
DATA PRACTICES

How We Protect and Use Information

We built account security and data handling around Bangladesh player expectations: clear rules on what we collect, how long we keep it, and who can request changes. These four pillars guide every decision about your information.

Collection Purpose

We gather name, phone number, payment details and device information to verify identity, process bKash, Nagad and Rocket deposits, prevent duplicate accounts, and comply with local regulations. Gameplay data helps us resolve disputes and improve lobby performance.

Secure Storage

Personal data lives on encrypted servers with access limited to staff who manage accounts, payments and compliance. Payment credentials pass directly to bKash, Nagad and Rocket; we never store full wallet PINs or card details on our side.

Retention Rules

Active accounts keep data as long as you play with us. Closed accounts are archived for the period required by payment processors and local regulations, then deleted. Gameplay logs and transaction records follow similar retention schedules.

Your Rights

You can request a copy of your data, correct outdated contact details, or close your account and ask for deletion. Reach support through live chat or email with your registered phone number to start the verification process.

Privacy Policy FAQ

We collect your name, phone number, payment details for bKash, Nagad or Rocket, device type and IP address. This data verifies identity, processes deposits and withdrawals, prevents duplicate accounts, and keeps your login secure.

We share transaction details with bKash, Nagad, Rocket and our game providers to process payments and deliver live tables and slots. We do not sell your information to advertisers or unrelated companies.

Active accounts retain data as long as you play. Closed accounts are archived for the minimum period required by payment processors and local regulations, then deleted. Gameplay logs follow similar retention schedules.

Yes. Contact support through live chat or email with your registered phone number to request a data export or account closure. We verify ownership first, then process the request within the timeline required by local rules.

We use session cookies to keep you logged in, remember language preferences, and track which games you opened. You can manage cookie settings in your browser, though some site functions may not work without them.

Log in and visit your account settings to change phone number, email or linked payment methods. For security changes like password reset or two-factor authentication, follow the prompts in the profile section.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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